This website is provided by Nature-Co Group LTD (Nature Co) Registered Office: Fieldfischer Riverbank House, 2 Swan Lane, London, United Kingdom, EC4R 3TT .

Nature Co and its affiliates are fully committed to safeguarding your privacy, whether online or otherwise, and the success of our business depends upon our ability to maintain the trust of our clients. Protecting the confidentiality of your personal information is of paramount importance to us here at Nature Co and we appreciate any concerns you may have about the privacy of personal information that you provide to us – whether through our website or in other ways. This is critical not only for the maintenance of our reputation but also to satisfy the legal and regulatory requirements of the EU General Data Protection Regulation (GDPR) imposed on us to safeguard our clients and maintain orderly markets.

The GDPR is a set of data privacy regulations introduced to ensure higher quality standards on the handling, processing and storage of personal data to which all organisations must adhere to. The regulation impacts all areas where EU personal data is concerned such as retention, privacy and processing rules providing new rights to individuals requiring companies such as Nature Co to provide information with regards to the processing of data in a clear and transparent way. Nature Co therefore publishes this updated Privacy & Cookie Policy which sets out the principles governing our use of your Personal Data and by registering to use the services available on our website and by using the site generally, you agree to the principles set out below.

Where we refer to “personal information” or “personal data” in this Policy, we mean information which identifies you as an individual, or is capable of doing so. In the context of this Policy, the terms “personal information” and “personal data” may be used interchangeably. We may hold and use data about you in the capacity as a consumer, business customer, individual, as a shareholder, or any other capacity in which you may visit our websites.

The use of our website is subject to our Terms of Use and any products and services supplied are subject to our Terms and Conditions. Any personal information you provide to us whether by becoming a client of Nature Co or through using this website will be dealt with in accordance with this Privacy & Cookie Policy, the Terms of Use of this website and any signed authority form that you give to us.

This Policy applies to information that we hold about you and aims to provide a summary of the type of information we collect and how this information is used. The policy does not cover any external third-party websites that may be accessed through the links provided on our website.

When you become a client of Nature Co, we will ask you to provide us with certain information including personal data. There are two types of information that we collect from our clients and visitors to our website, namely:

• Personal information which includes but is not limited to our client’s name, residential address, e-mail address
• Information relating to the visitors to our website.

The Types Of Personal Data We Might Collect And Process

We may collect and process the following data:

• Information about you such as name, title, gender, nationality, country of birth, country of residence, email address, post code, contact number. We require this information not only to help us to identify you, but also to allow us to contact you;
• Online Information such as – cookies and IP address, if you use our website

Any personal information you provide to us through this website will be dealt with in accordance with this Privacy & Cookie Policy, the Terms and Conditions of use of this website and, any signed authority form that you give to us.

Why We Collect, Use, Share And Store Information About You

We collect, use, share and store information about you to provide you with the services that you have requested from us and share information with you about the services that we offer that may be of interest to you. This processing is based on the legitimate interest of maintaining a contractual relationship (Art. 6.1(b) GDPR) when dealing with queries and/or incidents related to a purchase and on fulfilling our legal obligations (Art. 6.1(c) GDPR) when the query is about claims related to our products or is related to an exercise of a right in terms of data protection.

Before providing you with our services, we are required to obtain certain information about you so as to verify your identity and meet our obligations under The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations along with any other applicable legislation and for the purposes of crime and/or fraud prevention. Unless otherwise stated, the legal basis for our use of your personal data will be that this information is required for one or more of the legitimate interests as described in this Policy.

How We Use Your Personal Data

We use any information obtained directly from you for a number of reasons. This will depend on which category you fit into and the processing carried out by us directly or trusted third party companies that we use.

We use information in the following ways:

• To provide our services to you;
• To ensure the quality of calls through our telephone channels;
• To help protect your information and prevent unauthorised access to it;
• Carry out regulatory checks and meet any legal or regulatory obligations;
• Completing any enquiry or requests you may make;
• Sending you marketing emails to keep you informed about products and services that may be of interest to you. (You may opt out of receiving this information when we collect your details or at any time by contacting the at the address below);
• To notify you of any changes to our services, and
• To help improve the services that we provide to you.

Who We Share Your Data With

We will endeavour to maintain such information in accordance with our internal policies governing the use and disclosure of confidential information and will only use it for the stated purpose. We will not share this information with any third party outside Nature Co, other than with relevant, unless we have your prior permission to do so or are required to do so by law.

Nature Co will not lend or sell your information to third parties for advertising purposes, but we may provide access to your personally identifiable information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorised use of our website, to limit our legal liability and protect our rights, or to protect the rights and safety of visitors to our website. In those instances, the information is provided only for that limited purpose.

International Transfers – Sharing Your Information Outside The European Economic Area (EEA)

Where we share information with organisations in another jurisdiction, we will ensure that we do this in accordance with the Data Protection Laws and Regulations and take appropriate measures to ensure they agree to apply equivalent levels of protection. We will further ensure that we include conditions in the contract to protect all personal information to the standard required in the EEA. Nature Co may also share your information with other companies that are legally part of the Nature Co Group of companies for the purposes of providing our services to you. If this data is transferred to other entities of the NATURE CO Group outside the EEA, the transfers will be made on the basis of an adequacy decision or on the basis of standard data protection clauses adopted by the European Commission for international transfers.

How We Keep Your Personal Data

Nature Co is committed to only keeping your personal information for as long as this is considered necessary, for the purposes for which it was collected, or as required by any laws that apply. This will include keeping your information for a reasonable period of time after your investment or relationship with us has ended. In the absence of specific legal, regulatory or contractual requirements, all other personal information is kept for the time period set by law. In some cases, however, we are required to keep information for longer, such as the requirement to retain pension transfer information indefinitely.

Accuracy Of Your Personal Information

We endeavour to ensure that the personal information we hold about you is accurate and up to date. Should the data we hold about you be inaccurate or outdate, we will correct it upon your request.

Changes To The Way We Use Your Personal Data

Should there be any change in the way that we use your personal data, we will contact you to explain the reason for this and advise you as to why we are using your data and our legal reasons for the same.

Confidentiality & Security

Nature Co will endeavour to maintain confidential information in accordance with our internal policies governing the use and disclosure of confidential information and will only use it for the stated purpose. We take the protection of your personal data very seriously and take appropriate steps to ensure your personal data is stored in a secure environment to prevent any unauthorised access. We will not share this information with any third party outside NATURE CO unless so required by law.

Where Nature Co uses external data service providers to process personal data on our behalf to enable them to assist in providing, maintaining and operating the Services required to fulfil our obligations to you, we will always ensure that we hold appropriate agreements in place to protect your data. Any data transfers between Nature Co and its external service providers are conducted by secure means. Where such service providers are located outside the EEA, Nature Co have additional contractual arrangements in place.

Protecting The Privacy And Safety Of Children

Nature Co understands the importance of taking extra caution and consideration to protect the privacy and safety of children using our services. Therefore, any child under the age of eighteen years, or equivalent minimum age in relevant jurisdictions, shall not be permitted to use our services unless verifiable consent is given by their parents. Should it come to our notice that we have collected any information of any child under thirteen years, or equivalent minimum age in a relevant jurisdiction, without verifiable consent, we will ensure that we delete such information without undue delay.

Marketing Communications

If you are a client, business contact or newsletter subscriber covered by this Policy we will keep you updated with details of our (and of other companies within the NATURE CO Group), products and services which we feel may be of interest to you. We will send such information by email using the contact details that you have provided to us. We will first obtain your permission if we use your personal email address or any other information required before sending any marketing information or communications. When you register with us or apply to use our services, you may specify your marketing and communication preferences or indicate that you do not wish to receive news or information from us. Should you consent to receiving marketing communications, you may change your preferences or opt out at a later date by contacting us, as set out below under “Get involved“.

Further, we shall ensure that any third-party company that assist us in marketing our products and services, or with whom we have joint marketing agreements, are under contractual obligations to protect the confidentiality of your personal information and use it only to provide the services we have requested them to perform.

What Are The Legal Grounds For Using Your Data

Data Protection gives organisations such as Nature Co, a number of different conditions to allow it to process your Data lawfully and we will only use your personal information when one or more of these conditions has been satisfied.

What Are Your Rights

Under certain circumstances, you have the following rights in relation to your personal information such as, the right to:

• access personal information about you and to obtain a copy of it;
• request rectification or completion of personal information which is inaccurate or incomplete;
• restrict the use of personal information such as processing your details for marketing purposes;
• object to the processing of your personal information;
• data portability – meaning, in certain specific circumstances, receive your personal information, which you have provided to us, in a structured, commonly used and machine-readable format and the right to transfer that information to another data controller without hindrance, or to have such personal information transferred to another data controller where technically feasible;
• request that the personal information is erased under certain circumstances;
• object to the processing of your personal information;
  • limit the processing of your personal information;
• be informed about your right for us not to use of your personal information to make automated decisions about you, and to obtain meaningful information about the logic involved, as well as the significance and the envisaged consequences of the processing;
• prevent any processing of personal data that is causing or is likely to cause unwarranted and substantial damage or distress to you or another individual;
• make a complaint to the Data Protection Agencies about the way in which your personal data is being used.

Should you wish to exercise any of these rights, please contact the Head of Legal & Compliance via our contact details below. Should you contact us to exercise any of the above rights, we may ask you to provide some additional information in order to verify your identity.